STORE CLOSING: 35% OFF SITE-WIDE! (Please note weekly discounts are not retroactive & all remaining inventory is limited & sold on a first-come, first-served basis.)

Returns and Exchanges

Returns and Exchanges

We hope you love your Zappy Dots apparel and accessories! Here is our refund policy for each product type:

  • Apparel: We do not offer cancellations or full refunds for our apparel items; however, we do provide exchanges in the event of a sizing issue. If you need to exchange an apparel item for a different size, then you may exchange it within 14 days from the date you receive your order, as long as the garment is in unworn condition with the original tags. In the event that Zappy Dots is responsible for fulfilling an order incorrectly or sending a faulty product, then we will gladly replace the item(s) within 14 days from the date you receive the order. Click here to begin an exchange.
  • Notions: Due to the handmade nature of our products, Zappy Dots does not offer order cancellations or provide refunds under ordinary circumstances. In the event that Zappy Dots is responsible for fulfilling an order incorrectly or sending a faulty product, then we will gladly replace the item(s) within 14 days from the date you receive the order. Click here to begin an exchange.
  • Custom Products: Please note that personalized items are considered custom order items and are non-cancellable, non-returnable, and non-refundable.

Begin an Exchange

Terms & Conditions

Please click here to view our complete Terms & Conditions.

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